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Operations Design

Workflow audits, information architecture, and strategic design that turns scattered systems into operations teams understand.

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What I Do

Operational design services that help teams navigate complexity with confidence

Workflow Audits & Process Mapping

Understand how work happens and where the friction points are

Current state documentation

Cross-functional process mapping

Bottleneck identification

Stakeholder interviews

Operational pain point analysis

Workflow Audits & Process Mapping

Understand how work happens and where the friction points are

Current state documentation

Cross-functional process mapping

Bottleneck identification

Stakeholder interviews

Operational pain point analysis

Workflow Audits & Process Mapping

Understand how work happens and where the friction points are

Current state documentation

Cross-functional process mapping

Bottleneck identification

Stakeholder interviews

Operational pain point analysis

Information Architecture

Design how information is organized so teams know where to find what they need

Content structure and taxonomy

Navigation design for internal tools

Internal search and discoverability

Knowledge base organization

System relationship mapping

Information Architecture

Design how information is organized so teams know where to find what they need

Content structure and taxonomy

Navigation design for internal tools

Internal search and discoverability

Knowledge base organization

System relationship mapping

Information Architecture

Design how information is organized so teams know where to find what they need

Content structure and taxonomy

Navigation design for internal tools

Internal search and discoverability

Knowledge base organization

System relationship mapping

Information Design & Documentation

Visual and written materials that make complex operations understandable

Process guides

Standard operating procedures

Decision trees and workflows

Organizational charts

Visual documentation

Information Design & Documentation

Visual and written materials that make complex operations understandable

Process guides

Standard operating procedures

Decision trees and workflows

Organizational charts

Visual documentation

Information Design & Documentation

Visual and written materials that make complex operations understandable

Process guides

Standard operating procedures

Decision trees and workflows

Organizational charts

Visual documentation

Onboarding & Training Frameworks

Design how new team members learn your systems and processes

Onboarding journey design

Role-based training paths

Self-service resources

Progressive learning frameworks

Knowledge transfer systems

Onboarding & Training Frameworks

Design how new team members learn your systems and processes

Onboarding journey design

Role-based training paths

Self-service resources

Progressive learning frameworks

Knowledge transfer systems

Onboarding & Training Frameworks

Design how new team members learn your systems and processes

Onboarding journey design

Role-based training paths

Self-service resources

Progressive learning frameworks

Knowledge transfer systems

System Integration & Optimization

Help teams understand how their tools connect and work together

Tool stack auditing

Integration planning

Workflow optimization

System adoption strategy

Change management support

System Integration & Optimization

Help teams understand how their tools connect and work together

Tool stack auditing

Integration planning

Workflow optimization

System adoption strategy

Change management support

System Integration & Optimization

Help teams understand how their tools connect and work together

Tool stack auditing

Integration planning

Workflow optimization

System adoption strategy

Change management support

Internal Tool UX & Templates

Optimize how your team interacts with platforms like Workday, Salesforce, and ServiceNow through better interface design.

Custom dashboard design

Form and workflow templates

Report layouts and data visualization

Portal and landing page design

Usability optimization

Internal Tool UX & Templates

Optimize how your team interacts with platforms like Workday, Salesforce, and ServiceNow through better interface design.

Custom dashboard design

Form and workflow templates

Report layouts and data visualization

Portal and landing page design

Usability optimization

Internal Tool UX & Templates

Optimize how your team interacts with platforms like Workday, Salesforce, and ServiceNow through better interface design.

Custom dashboard design

Form and workflow templates

Report layouts and data visualization

Portal and landing page design

Usability optimization

Teams struggle when systems are confusing, not when people are incapable. Clear operations design shows where information lives, how processes connect, and why decisions matter.

Featured Work

Product design projects showing research, strategy, and results

Website Redesign

Schupbach's Sporting Goods Website Redesign

Showcasing expertise and inventory where social platforms couldn't.

Read Case Study

AI-Powered Web App

Mothering Together: Designing for AI

How human-centered AI enhances maternal care by delivering personalized, evidence-based support at scale.

Read Case Study

Website Design

Helping a Vein Surgeon Build Trust and Accessibility in a New Market

How strategic design and user research created a patient-centered website that improved access to care and streamlined practice operations.

Read Case Study

End-to-End App Design

Avenues: Connecting Students to Career Exploration

Bridging the gap between students and professionals through job shadowing.

Read Case Study

Be Part of the Design Journey

Follow along for insights on intentional design and growing something meaningful.

No spam, just thoughtful design content.

Be Part of the Design Journey

Follow along for insights on intentional design and growing something meaningful.

No spam, just thoughtful design content.

Be Part of the Design Journey

Follow along for insights on intentional design and growing something meaningful.

No spam, just thoughtful design content.