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Operations Design

Workflow audits, information architecture, and strategic design that turns scattered systems into operations teams understand.

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What I Do

Operational design services that help teams navigate complexity with confidence

Workflow Audits & Process Mapping

Understand how work happens and where the friction points are

Current state documentation

Cross-functional process mapping

Bottleneck identification

Stakeholder interviews

Operational pain point analysis

Information Architecture

Design how information is organized so teams know where to find what they need

Content structure and taxonomy

Navigation design for internal tools

Internal search and discoverability

Knowledge base organization

System relationship mapping

Information Design & Documentation

Visual and written materials that make complex operations understandable

Process guides

Standard operating procedures

Decision trees and workflows

Organizational charts

Visual documentation

Onboarding & Training Frameworks

Design how new team members learn your systems and processes

Onboarding journey design

Role-based training paths

Self-service resources

Progressive learning frameworks

Knowledge transfer systems

System Integration & Optimization

Help teams understand how their tools connect and work together

Tool stack auditing

Integration planning

Workflow optimization

System adoption strategy

Change management support

Internal Tool UX & Templates

Optimize how your team interacts with platforms like Workday, Salesforce, and ServiceNow through better interface design.

Custom dashboard design

Form and workflow templates

Report layouts and data visualization

Portal and landing page design

Usability optimization

Workflow Audits & Process Mapping

Understand how work happens and where the friction points are

Current state documentation

Cross-functional process mapping

Bottleneck identification

Stakeholder interviews

Operational pain point analysis

Information Design & Documentation

Visual and written materials that make complex operations understandable

Process guides

Standard operating procedures

Decision trees and workflows

Organizational charts

Visual documentation

System Integration & Optimization

Help teams understand how their tools connect and work together

Tool stack auditing

Integration planning

Workflow optimization

System adoption strategy

Change management support

Information Architecture

Design how information is organized so teams know where to find what they need

Content structure and taxonomy

Navigation design for internal tools

Internal search and discoverability

Knowledge base organization

System relationship mapping

Onboarding & Training Frameworks

Design how new team members learn your systems and processes

Onboarding journey design

Role-based training paths

Self-service resources

Progressive learning frameworks

Knowledge transfer systems

Internal Tool UX & Templates

Optimize how your team interacts with platforms like Workday, Salesforce, and ServiceNow through better interface design.

Custom dashboard design

Form and workflow templates

Report layouts and data visualization

Portal and landing page design

Usability optimization

Teams struggle when systems are confusing, not when people are incapable. Clear operations design shows where information lives, how processes connect, and why decisions matter.

Featured Work

Product design projects showing research, strategy, and results

Client Onboarding Workflow

Automating Systems for Scalable Client & Member Onboarding

Built an automated operational system that connected payments, audience management, and onboarding. Transforming fwd design co’s client and community workflows into a streamlined, scalable backend infrastructure.

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Organizational System

Designing Scalable Organizational Systems

Designed a more intuitive approach to organizational modeling in Workday by aligning backend logic with human workflows.

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Employee Referral System

Creating an Employee Referral System that Scales

Designed a Workday-based referral system that streamlined submissions, automated incentives, and built trust through transparency.

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Systems for Scalable Training

Automating Test Data Systems for Scalable Training

Built an automated system that transformed a manual, time-sensitive training process into a reliable, scalable backend operations

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Performance Management Tools

Building a Connected Talent Development Framework

Developed Workday talent tools that transformed performance management into a connected, growth-focused experience.

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Workflow Improvement

Streamlining Internal Request & Prioritization Systems

Integrated Workday and ServiceNow to create a clear, transparent intake and prioritization system for HRIS requests.

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Client Onboarding Workflow

Automating Systems for Scalable Client & Member Onboarding

Read Case Study

Systems for Scalable Training

Automating Test Data Systems for Scalable Training

Built an automated system that transformed a manual, time-sensitive training process into a reliable, scalable backend operations

Read Case Study

Organizational System

Designing Scalable Organizational Systems

Designed a more intuitive approach to organizational modeling in Workday by aligning backend logic with human workflows.

Read Case Study

Performance Management Tools

Building a Connected Talent Development Framework

Developed Workday talent tools that transformed performance management into a connected, growth-focused experience.

Read Case Study

Employee Referral System

Creating an Employee Referral System that Scales

Designed a Workday-based referral system that streamlined submissions, automated incentives, and built trust through transparency.

Read Case Study

Workflow Improvement

Streamlining Internal Request & Prioritization Systems

Integrated Workday and ServiceNow to create a clear, transparent intake and prioritization system for HRIS requests.

Read Case Study

Investment

Structured engagement for meaningful operational transformation

Operations design requires deep understanding of how your organization works. I offer 6-month engagements designed to audit, design, and implement systems that last.

6-month Operations Design Engagement:

Operations design requires deep understanding of how your organization works. I offer 6-month engagements designed to audit, design, and implement systems that last.

Timeline:

Months 1-2: Audit & Research (workflow interviews, process mapping, pain point analysis)

Months 3-4: Design & Documentation (information architecture, system maps, operational guides)

Months 5-6: Implementation & Training (rollout support, team training, adoption measurement)

Deliverables:

Operational systems audit report

Information architecture documentation

Visual system maps

Process documentation

Onboarding & training materials

Framework for scaling

Every engagement begins with a discovery call to understand your operational challenges and provide accurate scope and pricing.